1. What products does Kiddo Kingdom offer?

Kiddo Kingdom specializes in a wide range of filled plush toys, stuffed cushions, and children's toys designed to bring joy and comfort to kids of all ages.

2. How can I place an order?

To place an order, browse our products on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods are accepted?

We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

4. Do you offer international shipping?

Yes, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location.

5. How long does shipping take?

Shipping times vary based on your location:

• USA: Typically within 7 days from shipment.
• Europe: Typically within 15 days from shipment.
• International: Varies depending on the destination.

6. Is shipping free?

We offer free shipping for all orders within the USA and Europe. International shipping rates are calculated based on your location and the weight of your order.

7. How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number. Use this number on our Track Order page to monitor your shipment.

8. What is your return policy?

We accept returns within 30 days of receipt. Items must be in the same condition as received, unworn or unused, with tags and in original packaging. Please visit our Return Policy page for more details.

9. How do I initiate a return?

To initiate a return, contact us at contact@kiddokd.com with your order details. We will provide you with a return shipping label and instructions.

10. Can I exchange an item?

Yes, you can exchange an item by returning the original product and placing a new order for the desired item once your return is approved.

11. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at contact@kiddokd.com with your order details and photos of the issue. We will resolve the problem promptly.

12. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.

13. How do I care for my plush toys?

Most of our plush toys are machine washable. Please refer to the care instructions on the product label for specific guidance.

14. Do you offer customization for your products?

Currently, we do not offer customization for our products. However, we are always exploring new ways to enhance our offerings, so stay tuned!

15. How can I contact customer support?

You can reach our customer support team at contact@kiddokd.com or call us at +1 779-261-6019. We're here to help!

16. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at contact@kiddokd.com for more information.

17. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@kiddokd.com. We will do our best to accommodate your request before the order is processed.

18. What should I do if I forget my account password?

If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.

19. How secure is my personal information?

We prioritize the security of your personal information. All transactions are processed securely using SSL encryption, and we never share your information with third parties without your consent.

20. Where are your products made?

Our products are carefully crafted in various locations to ensure the highest quality and safety standards for your children.